1. Introduction
This Privacy Policy explains how ACCESSEDGE 24 Ltd (“AccessEdge24”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, www.accessedge24.com, or interact with our services. We are committed to protecting your privacy and processing your data in accordance with applicable laws, including Rwanda’s Law Nº 058/2021 of 13/10/2021 relating to the protection of personal data and privacy.
2. Information We Collect
We may collect the following types of personal information:
- Information You Provide Directly: This includes your name, email address, phone/WhatsApp number, company/organization, and your role or title. We also collect information you provide in forms, such as when you “Book a Consultation,” “Request a Proposal,” or make partnership inquiries.
- Automatically Collected Data: When you access our website, our servers may automatically collect information such as your IP address, approximate location, device type, browser, operating system, the pages you visited, the time you spent on them, and other similar usage data.
- Cookies and Similar Technologies: We use cookies to enhance your experience. For more details, please see our Cookie Policy below.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries, proposals, and consultation requests.
- To deliver, improve, and personalize our consulting and digital marketing services.
- To send you important updates, service-related communications, and administrative messages.
- To share insights, resources, and marketing content, but only when you have explicitly opted in to receive such communications.
- To analyze website performance, monitor usage trends, and improve the overall user experience.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: Where you have given us explicit consent, such as for signing up for a newsletter or receiving marketing communications.
- Legitimate Interests: To pursue our legitimate business interests in running and improving our services, provided your rights and interests do not override ours.
- Legal Obligations: To comply with our legal and regulatory obligations.
You have the right to withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly.
5. How We Share Your Information
We do not sell your personal data. We may share your information in the following limited circumstances:
- Trusted Service Providers: With third-party vendors and service providers who support our operations, such as website hosting, analytics, and email delivery tools. These providers are contractually obligated to protect your data.
- Professional Advisors: With our professional advisors or partners when necessary to deliver the services you have requested.
- Legal Requirements: With authorities if required by law or to protect our legal rights and interests.
All third parties are required to respect the security of your data and to treat it in accordance with the law.
6. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Under applicable data protection laws, you may have the following rights:
- Right to Access: You can request access to the personal information we hold about you.
- Right to Rectification: You can request that we correct or update any inaccurate or incomplete data.
- Right to Erasure: You can request the deletion of your data, subject to certain legal conditions.
- Right to Object: You can object to or restrict certain types of processing.
- Right to Opt-Out: You can opt out of marketing communications at any time.
To exercise any of these rights, please contact us using the details provided below.
8. Data Security
We have implemented appropriate technical and organizational security measures to protect your data from unauthorized access, loss, or misuse. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these other sites. We encourage you to review their privacy policies before providing any personal information.
10. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
11. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this policy will indicate the latest version. Your continued use of our website after any changes signifies your acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data-handling practices, please contact us:
AccessEdge24 Ltd, Kisimenti, A&F Plaza, KG 626 St, Kigali – Rwanda Email:info@accessedge24.com